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FAQ

Why do you carry more products in store, than you do online?  Why is the selection online so limited?

VolVapor's main focus is our retail operation, and helping fellow vapers in person with their electronic cigarette needs.  We allow online ordering of certain products for convenience purposes.  Should you be looking for something specific that you can't find on our website, chances are, we carry it in store.  So stop in when you get the chance, at a friendly VolVapor location near you!

SHIPPING FAQ

1.  Where is my order?

VolVapor normally ships all orders within 24/48 business hours.  We do not ship on Saturday & Sunday, and should you place an order over the weekend, it will ship Monday/Tuesday.  All orders are updated when ordered, processed, & then finally shipped.

2.  What shipping method does VolVapor use and why is it so expensive?

Due To The FDA's New Regulations, as of 8/8/2016, all VolVapor shipments must be Adult Verified.  We do this using BlueCheck.me at order checkout. Once the order is verified, we ship via USPS First Class or Priority Mail.  Should the order not be verified when placed, we ship via USPS Adult Signature Required. Person/Person(s) Signing & Receiving must be present with a valid ID over the age of 21.  To track your order, please visit www.USPS.com

3.  What are your shipping rates?

Orders under $49.99, not including shipping, are charged a $6.20 Flat Rate Shipping Fee which includes with includes a Tracking Number.

Orders OVER $50 ship free via USPS First Class or Priority Mail.

4.  Why do I have to verify my age with Bluecheck prior to checking out?

Due To The FDA's New Regulations, as of 8/8/2016, electronic cigarette purchases require we verify the identity and age of any person(s) purchasing products from VolVapor.com  We have contracted through Bluecheck to provide this service free of charge to our customers.  Should you have any questions, please don't hesitate to contact VolVapor or Bluecheck.

5.  How long will my package take to arrive?

VolVapor shipments are at the mercy of the United States Postal Service.  Most shipments are received within 2-5 business days, but once in a while a package will get misplaced or routed to the wrong location.  In this instance, shipping can take an additional week or so. 

6.  Where does my order ship from?

All VolVapor orders ship from Nashville, Tennessee (37210).  VolVapor does NOT dropship.  We physically carry and ship all items within our inventory.

7.  Why can't I select California, Arkansas, or Indiana as a Bill To/Ship To address?

We currently do not ship to California, Arkansas, or Indiana due to state specific regulations.

 

Can Electronic Cigarettes Help Me Quit Smoking Analog/Traditional Cigarettes? 
This is probably one of our most frequently asked questions. The short answer is: an electronic cigarette is NOT advertised/marketed as a smoking cessation (quitting) device. There have been ZERO studies done on the success/failure rates of those who decide to try and quit smoking via electronic cigarettes.  Therefore, at this time, it is only being marketed as a traditional tobacco alternative. Now, this doesn’t mean it’s entirely impossible to quit. Anything and everything is possible, and perhaps, there are people out there reading this who have quit using e-cigarettes. Some users have even reported having no desire to smoke traditional cigarettes after having used electronic cigarettes. In the end, it’s the user, not the device, who chooses to quit!

Is an Electronic Cigarette (E-Cig) intended for everyone? 
No. First and foremost, electronic cigarettes are intended for ADULTS only. Personal Vaporizers are not to be used by anyone under the legal smoking age of the state they currently reside in. Some states set that age at 18 or 19 while others 21. Other Individuals that should consult a physician before use include (but are not limited to):
 
* Those who suffer from heart disease or high blood pressure.
* Those who are pregnant, nursing, or thinking of becoming pregnant.
* Those allergic to nicotine or other PG based products.

Can I use my electronic cigarette anywhere? 
While the electronic cigarette does not technically fall under any smoking bans, we recommend asking the establishment that you are in. Some places will allow you to, while others may not. There are several counties and states have banned the use of electronic cigarettes indoors.  Please consult your local regulation committee should you have any questions on the legality of using these products indoors.

What does mAh mean?
mAh, milliamp hour, is a measure of a battery's total capacity or rating. This means the higher the number, the more charge a battery can hold and usually, the longer a battery will last. 

How long does a bottle of eliquid last?
Each vaper has their own vaping process. So the time you get out of a bottle of eliquid will vary from person to person. On average, most use about 2-3ml of liquid a day. If you use a tank system, you will more likely use more liquid overall. 

What is your warranty?
All products sold by VolVapor are final sale. We do guard against products that are dead on arrival. If your product does not function as advertised, or does not vape correctly the first time out of the box, contact us within 3 days of the order arrival. We want you to be as successful in vaping as possible, so we aim to bring you the best products and service around.
*** All e-liquid is non-returnable & non-refundable. Personal flavor expectations are going to vary from person to person. We do personally test all flavors before making them available to you, the customer, to ensure only the best tastes are available.